Art & Hobby FAQ

What about VAT?
What about payment?
What about delivery?
What are your terms and conditions?

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What About VAT?

All prices shown on the website are inclusive of VAT.

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What are the payment options?

Credit card payments (Visa, Mastercard, Laser and PayPal) are accepted through our PayPal account & Realex

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What About Delivery?

We endeavour to dispatch orders within 3-5 working days, particularly busy times of the year might see that move by a day or two. Currently, The Art & Hobby Shop only accept orders from and deliver to, Ireland, Northern Ireland.

We have no minimum order, however, orders under €50 will be charged carriage of €5.00.

All orders over €50.00 will be delivered free of charge in the Republic of Ireland.

Out Outdoor play equipment "Exit Toys" may take 10-14 working days to deliver

I only received one parcel?

Your web order may have been split between multiple stores and a second/ third parcel may follow.

I have not received my web order within the 3-5 working days?

If you have not received your web order and have not been contacted by a staff member of the Art & Hobby group then this may be because you were not at the receipted address to sign for your parcel. In this case our partnered logistics company will have taken the parcel back to their allocated Depot.

Please call 01 456 5310 to ask for a tracking number and/ or arrange either another delivery time or to change the address.

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What Are Your Terms and Conditions?

Title:
Goods shall remain the property of The Art & Hobby Shop Ltd until full payment has been received and cleared. Non Delivery: Must be advised within 14 days of the date of invoice.

Shortage/Damage:
Must be reported within 3 days of delivery. Return of goods: Should the goods be faulty or we have delivered the wrong type of product, we agree to accept the return of such goods without charge. When goods have been incorrectly ordered, the cost of carriage for the return of the goods will apply.

Returns Policy:
The Website operates a fair policy of accepting returns provided the goods and their packaging are received back by us within 7 days in accordance with the following guidelines:-

  • Please advise us by email to orders@artnhobby.ie within 7 days of delivery that you wish to make a return and quote your order number.
  • Ensure the packaging and goods are returned to us in 'as new' condition. Damaged or used goods cannot be refunded.
  • When the goods are received your credit card will be credited with the cost of the item returned, minus the outward postage.
  • Should you choose to exchange your item, you will not be reimbursed for the original shipping costs. You will also be charged shipping for the replacement item.
  • You can return items to any Art & Hobby shop providing you have the receipt with 28 days of purchase. Web order receipts will need to be printed and shown to staff members, please note you will not be refunded in store if you have made a purchase online. All online refunds are refunded through Paypal or Realex.
  • Goods described as available by special order only may not be returnable or subject to a restocking fee.
  • Changes or Cancellations: Orders can be changed or cancelled if they have not been shipped. A re-stocking fee, per order, may be charged for changes or cancellations.
  • To avoid change or cancellation fees, please check your order carefully prior to submitting it.
  • To request an order be changed or cancelled, please advise us by e-mail to orders@artnhobby.ie.
  • Large items such as the Exit Toy range will not be refunded once the packaging is opened.
  • Prices online may differ to prices in store, you will only be refunded to what was originally paid.

E & O.
We have made every effort to ensure accurate data prior to publishing, but inevitably, this website may contain errors. The Website is subject to change without notice. Full terms and conditions of trade available on request.

Website - General:
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Website - Security:
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