FAQ's

Payments

What About VAT?

All prices shown on the website are inclusive of VAT.

What are the payment options?

You can pay via our third party system called Stripe

Stripe accepts all major credit cards - Amex, Visa & Mastercard.

Third Party Gift Cards like One 4 All and Me2you - you must treat these like a mastercard payment online.

Please note due to EU Regulations there is a maximum spend of €50 online per transaction.

Delivery

What About Delivery?

We endeavour to dispatch orders within 2-4 working days, particularly busy times of the year might see that move by a day or two. Currently, The Art & Hobby Shop only accept orders from and deliver to, Ireland, Northern Ireland.

We have no minimum order, however, orders under €50 will be charged carriage of €6.00.

All orders over €50.00 will be delivered free of charge in the Republic of Ireland.

Out Outdoor play equipment "Exit Toys" may take 10-14 working days to deliver.

I only received one parcel?

Your web order may have been split between multiple stores and a second/ third parcel may follow

I have not received my web order within the 3-5 working days?

If you have not received your web order and have not been contacted by a staff member of the Art & Hobby group then this may be because you were not at the receipted address to sign for your parcel. In this case our partnered logistics company will have taken the parcel back to their allocated Depot.

Please call 01 456 5310 to ask for a tracking number and/ or arrange either another delivery time or to change the address.

Terms and Conditions

What Are Your Terms and Conditions?

Please read out full T&C's here

Shortage/Damage:

Must be reported within 2 days of delivery. Return of goods: Should the goods be faulty or we have delivered the wrong type of product, we agree to accept the return of such goods without charge. When goods have been incorrectly ordered, the cost of carriage for the return of the goods will apply.

Return policies & your rights as a consumer in Ireland.

The Website operates a fair policy of accepting returns provided the goods and their packaging are received back by us within 28 days in accordance with the following guidelines:-

Please advise us by email to orders@artnhobby.ie within 7 days of delivery that you wish to make a return and quote your order number.

Ensure the packaging and goods are returned to us in 'as new' condition. Damaged or used goods cannot be refunded.When the goods are received your credit card will be credited with the cost of the item returned, minus the outward postage.Should you choose to exchange your item, you will not be reimbursed for the original shipping costs. You will also be charged shipping for the replacement item.

Items that are faulty or damaged can be returned to any Art & Hobby store with proof of purchase.

You may be charged an additional re-shipping cost for any exchanges made or received.

If you receive the wrong order you will not be charged for additional re-shipping if you wish to have the correct items sent.

Art & Hobby will not refund customers until we receive the goods back in any of our stores and have been accessed and deemed unopened or damaged by our Managers.

Please note you may not be refunded your shipping cost if you wish to refund your items once they have been delivered.

All online refunds will be processed back through STRIPE. You will not be refunded in store this may take 3-5 working days.

You will need to bring a copy of your web order as proof of purchase to any Art & Hobby store. This will have been emailed after an online purchase was made to the email you provided. (Screen Shots / Pictures will not be accepted)

EXIT TOY RANGE:

The Exit Toy range delivery takes 7-14 working days. Art & Hobby group do not hold the stock in any store or warehouse, we have the items shipped directly from our Supplier in the Netherlands to customers - once your item is dispatched we can no longer cancel your order until goods arrive to the customer and are received back to the Art & Hobby Group.

If you wish to cancel an Exit Toys product you must write to orders@artnhobby.ie within 1 working days of placing the order.

Due to the nature of the Exit Toys product range, after the 14 day cooling offer period we cannot issue a refund or exchange unless the products are damaged or faulty. All faulty items must be declared with photo imagery withing 2 days of delivery.

You have no grounds for redress if:

You were told about the defect before you bought the item (for example, if the goods were marked 'shopsoiled')You examined the item before you bought it and should have seen the defectYou bought the item knowing that it wasn’t fit for what you wanted it to doYou broke or damaged the productYou made a mistake when buying the item (for example, if you bought an item of clothing thinking it was black when it is actually navy)You change your mind

Retailers are not obliged to give refunds or credit notes under the above circumstances even if you show proof of purchase.

Exit Toys FAQ

How long does Exit Toys range take to deliver?

EXIT TOY RANGE

The Exit Toy range delivery takes 7-14 working days. Art & Hobby do not hold the stock in any store or warehouse, we have the items shipped directly from our Supplier to customers.

Due to the nature of the Exit Toys product range, we cannot issue a refund or exchange unless the products are damaged or faulty. All faulty items must be declared with photo imagery withing 3 days of delivery.

You have no grounds for redress if:

  • You were told about the defect before you bought the item (for example, if the goods were marked 'shopsoiled')

  • You examined the item before you bought it and should have seen the defectYou bought the item knowing that it wasn’t fit for what you wanted it to doYou broke or damaged the product

  • You made a mistake when buying the item (for example, if you bought an item of paint thinking it was black when it is actually navy)

  • You change your mind

Retailers are not obliged to give refunds or credit notes under the above circumstances even if you show proof of purchase.

If you would like to inquire about deliveries outside of Ireland please email us info@artnhobby.ie

Further T&C's may apply - The Company reserves the right to change these terms and conditions at any time without prior notice.