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Terms & Conditions

Art & Hobby Group – Terms & Conditions

Welcome to Art & Hobby! These Terms & Conditions govern your use of our website and your purchases from us. By using this site and placing an order, you agree to these terms. Please read them carefully.

1. Who We Are

This website is operated by The Art & Hobby Shop Ltd & Star School Supplies Ltd, registered in Ireland.
We may update these terms at any time by posting changes here. Changes take effect immediately, so please review this page regularly.

2. Products & Descriptions

We aim to ensure all product descriptions and images are accurate. However, occasional variations may occur, and the actual product may differ slightly from what is shown online.

3. Ordering & Payment

  • Payments are processed securely via Stripe.

  • You may check out as a guest or as a registered user.

  • Your order is not complete until payment has been authorised.

4. Security

We take security seriously. Your payment and personal information are handled through Stripe’s secure systems. We hold order and delivery details only as needed to process and fulfil your order.

5. Delivery

  • Ireland: €6 shipping on orders under €50. Free delivery on orders over €50.

  • Orders typically dispatch within 2–4 working days (standard items) or 7–14 working days (larger or special range items).We highlight the time frame on each product page.

  • Sometimes we will split your order between multiple delivery's.

  • You’ll receive tracking information once your order is sent.

  • If your items haven’t arrived within 5–7 working days (standard delivery), please contact us at orders@artnhobby.ie.

6. Returns & Refunds 

We want you to be happy with your purchase — here’s how returns work:

Cooling‑Off Period - (Online Orders)

You have a 14‑day cooling‑off period from the day after you receive your goods. During this time, you may cancel your order for a refund.

However:

  • Items must be returned in original, unopened, and resaleable condition.

  • If an item has been opened or is no longer in resalable condition, we may not be able to offer a refund under the cooling‑off period.

You may be responsible for returning shipping costs unless the item is faulty or we sent the wrong item.

Return charges can vary depending on the number of parcels and their weight. Due to the nature of some products, along with fluctuations in shipping and carrier surcharges, we do advise customers to contact us in advance so we can confirm the applicable return and collection costs.

Faulty or Damaged Items

If an item arrives damaged or faulty, you must contact us within 2 days of delivery with:

  • Your order number

  • Photos clearly showing the issue

We will then advise you on how to return the item. Once received, we will assess the item and confirm whether a refund or exchange is appropriate.

Condition of Returned Items 

To receive a refund:

  • The item must be returned within the required timeframe

  • It must be unused, unopened where applicable, and in resaleable condition

  • All packaging must be included.

Items that are opened or not resaleable will not be refunded unless confirmed as faulty.

All Refunds must be requested prior before shipping back to our warehouse.

Refund Timing

Refunds are processed back to your original payment method via Stripe and may take 3–5 working days to show in your account.

Wrong Items

If we send you the wrong product, we will:

  • Correct the error at no extra cost

  • Refund any extra shipping necessary to return the incorrect item

7. Exchanges

Exchanges are possible for faulty or incorrectly sent items, subject to our assessment and approval. You may be charged return postage unless the mistake was on our part.

8. Cancellation of Orders

You may request to cancel your order within 2 hours of purchase by contacting orders@artnhobby.ie

 After that, the order may already be processing and cancellation may not be possible.

9. Prices

  • All prices include VAT.

  • Prices may change at any time, but changes will not affect orders that have already been placed.

10. Out‑of‑Stock Items

If an item is out of stock after you order:

  • We will contact you with options

  • You may choose to wait, cancel, or have available items sent first

11. Online Discount Codes

Discount codes:

  • Are redeemable only at checkout online

  • Usually are single use per customer

  • May not apply to sale items or specific categories (e.g., Gift Cards, New LEGO, EXIT TOYS.)

12. Exit Toy Range

Exit Toys: 

  • Ship direct from our supplier.

  • Have a 14‑day cooling‑off period.

  • Must be reported to us within 2 days of delivery if faulty.

  • Must Be Returned Unopened and Fit For Re-sell to us.

  • Cannot be refunded after the cooling‑off period unless faulty.

  • Return charges can vary depending on the number of parcels and their weight. Due to the nature of some products, along with fluctuations in shipping and carrier surcharges, we do advise customers to contact us in advance so we can confirm the applicable return and collection costs.

13. Your Obligations

By using this site and placing an order, you confirm that:

  • Information you provide is accurate and complete

  • You are authorised to use the payment method provided

  • You will accept delivery at the address provided

14. Legal

This agreement is governed by the laws of the Republic of Ireland.

15. Disclaimers

We make every effort to ensure the accuracy of this site, but:

  • We are not liable for viruses or damage caused by accessing this site.

  • We are not responsible for indirect or consequential losses.