Shipping policy

HOME DELIVERY

We endeavour to dispatch orders ordered before 3.00 pm within 2-3 working days (Excludes the EXIT TOY Range).

During our busiest period of December, you may expect delays on all orders due to volume & couriers operating at capacity this may increase the delivery window between 5-7 working days.

CHRISTMAS DELIVERY: All orders placed between 21st December - 1st of January will be dispatched 2nd January.

Currently, The Art & Hobby Shop only accept orders from and deliver to, Ireland & Northern Ireland, standard delivery rate of €6.00 nationwide for all Home Delivery orders under €50, Free Home Delivery on all orders over €50.

*Please note that orders may be split between multiple locations so you may receive your order in 2 or more parcels*

Heavy items such as Clay and Large quantities of paint will not be shipped outside of Ireland due to weight and shipping restrictions. 

EXIT TOY RANGE

The Exit Toy range delivery takes 7-14 working days. Art & Hobby group do not hold the stock in any store or warehouse, we have the items shipped directly from our Supplier in the Netherlands to customers - once your item is dispatched we can no longer cancel your order until goods arrive to the customer and are received back to the Art & Hobby Group.

During the Christmas period we cannot guarantee the delivery of the exit toy range for orders placed after the 5th December.

If you wish to cancel an Exit Toys product you must write to orders@artnhobby.ie within 2 working days of placing the order.

Due to the nature of the Exit Toys product range, after the 14 day cooling offer period we cannot issue a refund or exchange unless the products are damaged or faulty. All faulty items must be declared with photo imagery within 2 days of delivery.

You have no grounds for redress if:

  • You were told about the defect before you bought the item (for example, if the goods were marked 'shopsoiled')

  • You examined the item before you bought it and should have seen the defect You bought the item knowing that it wasn’t fit for what you wanted it to do You broke or damaged the product

  • You made a mistake when buying the item (for example, if you bought an item of paint thinking it was black when it is actually blue)

  • You change your mind

Retailers are not obliged to give refunds or credit notes under the above circumstances even if you show proof of purchase.

If you would like to inquire about deliveries outside of Ireland please email us info@artnhobby.ie

Further T&C's may apply - The Company reserves the right to change these terms and conditions at any time without prior notice.