Our refund and exchange policies are applicable for In-Store and Click & Collect purchases.
Conditions for Returning In-Store Purchases
We are happy to provide a refund or exchange for items returned in-store if they are:
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Unused, unopened, and in original packaging
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Accompanied by all materials, manuals, and accessories
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Accompanied by a valid Art & Hobby receipt
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Note: Returns may be subject to inspection to confirm they are in re-sellable condition. Refunds will only be processed once the items are returned to any of our stores and assessed as eligible.
Non-Returnable Items
To maintain quality and hygiene standards, certain items are non-returnable. These include:
- Christmas-themed products and Elf on the Shelf items after December 19th.
- No Returns or Exchanges on Advent Calendars after 1st December.
- Our Refund/Exchange policy has been extended until Jan 14th 2026 for in store purchases.
- No returns or exchanges on Halloween Stock after 29th October.
- Select lines: Trading Cards, Exit Toys, Face Paints, Posca Markers, and other specific items as marked.
Faulty Items
We stand by the quality of our products. If you receive an item that is faulty, please return it in-store, and we will facilitate a replacement or refund according to your statutory rights.
Further Assistance
Our dedicated customer service team is available to help resolve any questions or issues. Please reach out, and we will be pleased to assist you.
Email: orders@artnhobby.ie
Phone: 01 456 5310